1. About Us
YYC & Co Pty Ltd (trading as YYC Academy, "we," "us," or "our") operates online VCE Chemistry tutoring services in Victoria, Australia. Our website is yyc.academy and you can contact us at heyakatherine@gmail.com.
2. What Information We Collect
We collect personal information that is reasonably necessary to provide our tutoring services. This may include:
- Identity information: name
- Contact information: email address
- Parent or guardian information: where the student is under 18, we may also collect a parent or guardian's name and email address
- Payment information: billing details processed through our third-party payment provider (we do not store card details ourselves)
- Service-related information: enrolment form responses, feedback, and communications with us
We collect this information directly from you when you complete an enrolment form, contact us by email, or interact with our services.
3. Students Under 18
Many of our students are under 18. Where a student is a minor, we encourage a parent or guardian to review this Privacy Policy. By submitting an enrolment form on behalf of a student under 18, the parent or guardian confirms they consent to the collection and use of that student's information as described in this policy.
We do not knowingly collect more information from minors than is necessary to provide our services, and we do not use student information for marketing purposes without consent.
4. How We Use Your Information
We use personal information only for the purposes for which it was collected, or for directly related purposes. This includes:
- Enrolling you in and delivering tutoring sessions
- Communicating with you about classes, resources, and updates
- Processing payments
- Responding to enquiries and providing support
- Improving the quality of our services
- Complying with our legal obligations
We will not use your information for unrelated purposes without your consent.
5. Disclosure of Your Information
We do not sell your personal information. We may share it in the following limited circumstances:
5.1 Service Providers
We use third-party platforms to operate our services, including Google (for enrolment forms and email), payment processors, and Skool (our online community platform). These providers may process your information on our behalf and are required to handle it securely.
5.2 Overseas Disclosure
Some of our service providers are based overseas (including the United States). When we disclose your information to overseas recipients, we take reasonable steps to ensure those recipients comply with the Australian Privacy Principles. By using our services, you acknowledge that overseas disclosure may occur.
5.3 Legal Requirements
We may disclose your information if required to do so by law, court order, or in response to a lawful request by a government authority.
6. Data Security
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. These steps include using secure platforms, limiting access to personal information, and using encrypted communication where possible.
If we become aware of a data breach that is likely to result in serious harm to any individual, we will notify the affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches (NDB) scheme (Part IIIC of the Privacy Act 1988).
7. Your Rights
Under the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you
- Correct information that is inaccurate, out of date, incomplete, or misleading
- Request deletion of your information (subject to any legal obligations we have to retain it)
- Opt out of receiving marketing communications from us at any time
- Complain about how we handle your information
To exercise any of these rights, please contact us at heyakatherine@gmail.com. We will respond within a reasonable timeframe (generally within 30 days).
8. Complaints
If you have a concern about how we have handled your personal information and are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on this page with a revised "last updated" date. We encourage you to review this policy periodically.
10. Governing Law
This Privacy Policy is governed by the laws of Victoria, Australia, and the Commonwealth Privacy Act 1988 (Cth). Any disputes relating to this policy will be subject to the jurisdiction of Victorian courts.
11. Contact Us
For any questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact:
Katherine
YYC & Co Pty Ltd
heyakatherine@gmail.com
yyc.academy